Nnok app FAQ — All Your Questions
All Your Answers in One Place

Common causes of login issues and how to fix them:

• Wrong password: Make sure Caps Lock is off and enter your password correctly.
• Account Lock: After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes.
• OTP not received: Check your network and look in your spam folder.
• Forgot Password: Use the "Forgot Password?" link to reset it.

If the issue is not resolved, support@nnokapp.netContact us.

On the login page Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number. You'll receive a reset link by email or an OTP by SMS. Set a new password — at least 8 characters, including an uppercase letter, a number, and a special character. The whole process takes 3–5 minutes.

Yes, you can stay logged in on multiple devices at once — smartphones, tablets, and computers. For your security, if you receive a login notification from an unfamiliar device, change your password immediately and close any suspicious sessions.

KYC (Know Your Customer) verification is mandatory for secure transactions on nnok app. Go to Account Settings and upload photos of both sides of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 24–48 hours. Once KYC is done, your withdrawal limits increase and processing becomes faster.

nnok app supports the most widely used payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Directly from a bank account
• Cryptocurrency: USDT, BTC (for selected users)

For the fastest experience, use bKash or Nagad — they're the quickest options.

• Minimum deposit: ৳200 (Two Hundred BDT)
• Maximum Deposit: ৳50,000 per transaction
• Minimum Withdrawal: ৳500 (five hundred BDT)
• Maximum Withdrawal: ৳1,00,000 per day for KYC-verified accounts

To learn more, Financial Transactions View page.

Withdrawal processing times depend on your payment method:

• bKash / Nagad: 15–30 minutes (for KYC-verified accounts)
• Rocket: 30–60 minutes
• Bank Transfer: 1–3 business days

Withdrawal requests are processed fastest during business hours (9:00 AM – 11:00 PM).

First, wait 5–10 minutes — delays can sometimes occur due to network lag. Refresh the page and check your transaction history. If the issue persists, contact us with your bKash/Nagad transaction number (TrxID) support@nnokapp.netto email us. Issues are usually resolved within 2 hours.

nnok app offers Bangladesh's largest Sports Betting market:

• Cricket: BPL, IPL, Test, ODI, T20
• Football: Premier League, Bundesliga, La Liga, Champions League
• Kabaddi: Pro Kabaddi League
• Tennis, Basketball, Badminton And Much More

Sports Events View the full match schedule on this page.

nnok app uses decimal odds, which are easy to understand. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (profit of ৳150). Higher odds mean a lower chance of winning but a bigger payout. In live betting, odds update in real time. For detailed betting strategies, Betting Tips View page.

Yes, live betting is fully available on nnok app. You can place bets at real-time odds while a match is in progress. After logging in, go to the "Live" section to see all ongoing matches. Odds update every ball or minute. You can also use the cashout feature to secure a partial profit before the match ends.

Once confirmed, bets generally cannot be cancelled. However, if the Cash Out feature is available, you can settle your bet at a set value before it concludes. If a match is cancelled or suspended, your stake will be automatically refunded. For cancellations in specific circumstances, Contact support Get in touch.

As a new user, Registration After registering, make your first deposit and receive a 100% welcome bonus. For example, deposit ৳1,000 and get an additional ৳1,000 in bonus funds. Your first deposit must be made within 7 days of registration to qualify. Please read the bonus wagering terms and conditions.

A wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example, a ৳1,000 bonus with a 10x wagering requirement means you must bet ৳10,000 in total. Bets with odds of 1.5 or higher count towards the requirement. You can track your bonus progress from your account dashboard.

No separate registration is needed for the VIP program on nnok app. VIP points are earned automatically with every bet you place. Your tier advances from Bronze to Diamond based on your points. Higher tiers unlock exclusive cashback, faster withdrawals, and a dedicated account manager. Learn more On the VIP page, View.

nnok app is available on both Android and iOS. Download directly from the App Page You can find the download link there. Android users can download the APK file and install it — you'll need to enable "Install from unknown sources". iOS users can install it directly from the App Store.

If installation fails on Android:

• Go to Settings > Security > enable "Install from unknown sources".
• Check your phone's storage — at least 100 MB of free space is required.
• Android version 5.0 or above is required.
• Delete the previous APK and download a fresh copy.

If the problem persists, Contact support Please contact us with your device model and Android version.

Log in to the app once using your password. Go to Account Settings and enable the "Biometric Login" option. Verify using your fingerprint or Face ID. After that, simply use your fingerprint or face to log in instantly. This feature is supported on Android 6.0+ and iOS 10+ devices.

nnok app uses top-grade SSL encryption to keep all your information secure. Personal and financial data is never shared with third parties. Enable two-factor authentication (2FA) for an extra layer of account protection. To learn more, Privacy Policy Read more.

Go to Account Settings > Security. Click on "Two-Factor Authentication" or "2FA". Choose your preferred method — SMS or Google Authenticator. Follow the on-screen instructions to complete setup. From then on, you'll need to enter an OTP each time you log in — this makes your account significantly more secure.

If you have any concerns, immediately support@nnokapp.netEmail us to request a temporary suspension of your account. Contact us from your registered mobile number and email address. Your identity will be verified before account recovery is initiated. To stay protected going forward, keep 2FA enabled and avoid reusing the same password elsewhere.

Yes, nnok app takes responsible gaming very seriously. You can set daily, weekly, or monthly deposit and betting limits from your account settings. Self-exclusion and cooling-off periods are also available. For more details, Responsible Gaming View page.

Yes, you can request permanent account closure at any time. support@nnokapp.netEmail us to close your account. Complete all pending withdrawals before submitting your request. Once the account is closed, re-registration with the same details will not be permitted.